Job Description
CUSTOMER SUPPORT REPRESENTATIVE
MediaBank Company Information
Who we are & What we do
We are a privately-held Chicago-based leading provider of integrated procurement technology and advanced analytics to the advertising industry. Our media buying software solution, Datatech, has been in business in Ft. Lee, NJ since 1980 and dedicated to the advertising industry since 1984. We are a fast-growing company and our evolving technologies and our people are revolutionizing the media planning and buying process of the advertising industry. We deliver advertiser-focused tools that streamline the management of complex multi-media campaigns for global advertisers. Our solution offers a secure forum that allows advertisers to access data on every conceivable form of media available in the market through a scalable procurement platform which provides agencies and advertisers a holistic view of digital and analog media spend. For more information, please visit www.mbxg.com
Position Reports to: Vice President of Operations
Responsibilities Include, but are not limited to:
- Interpreting and resolving user questions concerning system use
- Users include planners, buyers, traffic, vendor clearance and client accounting staff
- Conducting user trainings
- On site trainings at client location
- Webex trainings
- Testing software applications
- Writing software documentation
- Administrative tasks related to supporting system applications
Expertise:
Specific opportunities exist for people with expertise in:
- Spot
- Network
- Print media
- Interactive media
- Direct Response
- Agency finance
Job Qualifications:
- Advertising background
- A working knowledge of the planning, buying and/or financial process is beneficial
- Excellent written and verbal skills
- Proficiency with MS Word and Excel
- Prior experience with agency system(s)
- Ability to travel to client sites for training
Educational Background:
- College degree
