Job Description
ACCOUNT MANAGER
MediaBank Company Information
Who we are & What we do
We are a privately-held Chicago-based leading provider of integrated procurement technology and advanced analytics to the advertising industry. Our media buying software solution, Datatech, has been in business in Ft. Lee, NJ since 1980 and dedicated to the advertising industry since 1984. We are a fast-growing company and our evolving technologies and our people are revolutionizing the media planning and buying process of the advertising industry. We deliver advertiser-focused tools that streamline the management of complex multi-media campaigns for global advertisers. Our solution offers a secure forum that allows advertisers to access data on every conceivable form of media available in the market through a scalable procurement platform which provides agencies and advertisers a holistic view of digital and analog media spend. For more information, please visit www.mbxg.com
Position Reports to: Manager Training/Support
The Account Manager manages relationship with clients - everything from day-to-day information requests, to in-depth analysis, to contract renewal negotiations, training and support needs.
Responsibilities Include, but are not limited to:
- Background in serving clients in a consultative fashion that helps them identify and address needs as they emerge in the evolving business environment
- Respond to client inquiries, resolve service issues, and demonstrate proactive, solution-based approach to enhance client relations
- Responsible for the quality control and timely delivery of client work, including final review of all data updates and plan sponsor and participant reporting as a result of daily activity
- Interpreting and resolving user questions concerning system use
- Users include planners, buyers, traffic, vendor clearance and client
- Create Training Plans
- Conducting user trainings
- On site trainings at client location
- Webex trainings
- Create agendas
- Testing software applications
- Writing software documentation, create function specs, create training materials and agendas
- Understand internal software applications, client issues and write appropriate system functional specifications
- Handle support calls and exercise independent judgment to determine issue and resolution
- Determine if issue is a bug, information request, system enhancement, etc. and manage process through to resolution. Owner of all issues and resolution with client JIRAs
- Administrative tasks related to supporting system applications
- Identify / implement opportunities for increased operational efficiencies with clients’ plans to enhance client service delivery
- Works with staff to ensure accurate and timely updates
- Identify billable services and effectively communicate to client
Required Skills:
- BA/BS with background in marketing/market research
- Strong analytical and computer skills including experience with Excel and Microsoft Word
- Experience with Microsoft Office package
- Outstanding communication, interpersonal, and client management skills
Expertise in one or more of the following:- Spot
- Network
- Print media
- Interactive media
- Direct Response
- Agency finance
- Advertising background
- Business Analyst skills
- Quality Assurance skills
- A working knowledge of the planning, buying and/or financial process is beneficial
- Excellent written and verbal skills
- Prior experience with agency system(s) or related software
- Ability to travel to client sites for training
- Exercise independent judgment to determine issue and resolution
- Independent thinker
- Excellent follow through skills
- Ability to identify root cause and provide solution
- Other duties as defined by MediaBank Manager/Management
